Talk Mediation offers a service to help parties in dispute find acceptable and realistic solutions, satisfactory to all parties involved. Complaints received from users/employees/volunteers can be dealt with using a similar process. A written record will be kept of all complaints including the action taken.

If you have a complaint or concern about the service of the mediator:

1. Contact the Administrator and express your concern/complaint as quickly as possible.
2. The Administrator will try to deal with the concern/complaint by involving the parties concerned and with them find an acceptable and satisfactory solution to the problem.
3. If you are not happy with the outcome please write a formal letter of complaint to the Managing Director of Talk Mediation.
4. Upon receipt of a written complaint the Managing Director will aim to:
   1. Acknowledge receipt of the letter of complaint within 2 working days of receipt.
   2. Investigate the complaint by reference to the mediators’ filed report forms and 
discussion with the mediators concerned and complainant.
   3. Provide a written response to the complaint within 28 days of acknowledging the 
complaint.
5. The decision of the Managing Director is final. If you have a complaint about the Administrator please follow the procedure in step 3.
6. If you remain dissatisfied with the decision of the Managing Director you may refer the matter to the Civil Mediation Council’s complaints resolution service at registrar@civilmediation.org

 

If you feel you have a complaint, please tell us. Talk Mediation will take all complaints seriously and take the necessary precautions to ensure that you have no further cause for complaint